Your Holiday Portal
point of information for your stay
Hotel Service & Catering
Here are the main catering and service points for our catered hotels, all in one place. All of this information is on our website, but you will find a condensed version here, to share with your party members.
In our Hotels, You’ll Enjoy
- Breakfast each day (7 days) with hot options on 3 days
- Afternoon tea or coffee with freshly-baked cakes (6 days)
- Delicious 3-course set menu for 6 nights. All diets catered for
- Hungry kids can eat earlier at 5.30pm
- Book an Indulgence Pack for your stay at any of our hotels
- Our Service with highly trained hosts & hotel chefs
Celebration menus on Christmas Day and New Year’s Eve
Staff day off in Hotels
Staff have one evening off where kitchens are closed and for the evening meal you will have to visit a restaurant in resort.
Cleaning in Hotels
Public areas and public bathrooms/WC’s are cleaned daily. Your bedroom will be deep cleaned for your arrival and then lightly cleaned on a daily basis in line with our hotel policy. Your bedroom will not be cleaned on staff day off, (normally a Tuesday). Please use your door hanger to request a room clean.
Let us know how we are doing
If you are unhappy with any area of our catering or service please use our feedback form as soon as possible or email myholiday@alpineelements.co.uk for a discrete response. Please allow us to respond and do not leave it until the end of the holiday.