Your Holiday Portal
point of information for your stay
Catering
Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.
Catering (Half Board)
Breakfast (7 days a week)
Each morning we offer a continental breakfast buffet with cooked items on some mornings. The continental items will consist of: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee. The cooked items will typically consist of eggs, bacon, sausage, tomatoes, mushrooms, hash browns, (3 days a week).
Afternoon tea (6 days a week)
Our Afternoon tea is served most evenings from 4pm and typically consists of freshly made cakes or biscuits, breads and jams – which will be laid out on a self-serve basis with tea and coffee also available (6 days a week).
For staff day off there will be no staff onsite in chalets and limited staff running the hotel. However, breakfast will be served (continental) and afternoon tea provided on a self-serve basis in chalets. Breakfast in hotels will be staffed as normal.
Evening dinner service (6 nights a week)
Other Information
We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites!
The meal on arrival nights may be a haphazard affair served around the convenience of the majority of arrivals; and our full service may not be available, especially for late arrivals. Kitchens normally close at 9pm.
*Our five course menus include canapés and pre-dinner drinks as a first course and after dinner coffee, choccies and a glass of port as your fifth course.
Staff Days Off (Chalets)
Our hard working staff have two days off each week in line with French working regulations. You may also have a staff-change part way through the week to accommodate this; and all of our chalets and some hotels operate a reduced service during ‘staff time off’. These two days are split into two mornings and one full day off. Therefore, for three mornings a week, your hosts are ‘off duty’ and breakfast will be continental only and self-serve. A member of the team will come to the chalet to clear up and lay out afternoon tea later in the morning. For staff ‘full day’ off there is no evening meal so it’s a great opportunity to explore the local restaurants. Here is a summary of what to expect
Even though French regulations have changed, we have worked hard to retain our core offering of 6 nights evening meal in a classic 7 day week, rather than limiting it to just 5 nights as many Tour Operators have. For this reason, our staff are rota’d to have one full day and two mornings off, rather than two full days.
Two Mornings: Therefore, for two mornings a week our chalets are not staffed at breakfast. Staff will make breakfast available for you on a self-serve basis. Later in the morning a member of the team will be in to help clear up and lay out an Afternoon tea. On these days the evening meal will still be provided as standard, (for the full six evenings).
For one ‘full day’ a week (this day can vary – please see your portal property page): It is the full staff day off. On this day, our chalets are also not staffed at breakfast. Again, breakfast will be available on a self-serve basis and a member of the team will be in to help clear up and lay out Afternoon tea. The evening meal will not be provided on this day and guests are free to explore the local restaurants.
Staff Days Off (Hotels)
As French regulations stipulate that our staff must have two days off a week, this affects our hotels as well. Like with our chalets, we have worked hard to retain our core offering of 6 nights evening meal in a classic 7 day week, rather limiting it to just 5 nights as many Tour Operators have in their Chalet-hotels.. However, hotels have more flexibility in staff cover and unlike our chalets they are staffed all the time, except the evening of the full day off, when kitchens and restaurants are closed. The bar however, will be open.
Therefore, for one day a week our hotels run with a shorter body of staff. Hotel services will run as normal, breakfast will run as normal (continental buffet), and we will still provide Afternoon tea. However, the evening meal will not be provided.