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Swimming Pool, Hot Tub & Sauna Rules & Guest Acknowledgement
Your chalet or hotel may include a swimming pool, hot tub and/or sauna. These facilities are there for you to enjoy, but they must be used responsibly and in accordance with the rules below.
There is no lifeguard on duty. All facilities are used at your own risk. Please make sure everyone in your party is aware of these rules before using them.
Failure to follow the rules may result in the facility being closed and, where misuse causes damage or additional cleaning, reasonable charges may be applied.
HOT TUB RULES
Health & Safety
- Only use hot tubs within the specified opening times.
- Hot tubs are normally closed on changeover day.
- Children under 7 must not use the hot tub.
- Anyone under 16 must be supervised by a responsible adult at all times.
- Do not use the hot tub after consuming alcohol or recreational drugs.
- If you are pregnant, have heart or circulation problems, high or low blood pressure, diabetes or another relevant medical condition, seek medical advice before use.
- Do not dive, jump or deliberately submerge your head.
- Enter and leave carefully using the correct access point.
- Take regular cooling breaks and avoid prolonged periods in the water.
Hygiene & Water Quality
- Shower thoroughly with soap before entering.
- Remove makeup, fake tan, suncream, lotions and oils before use. These contaminate the water and can damage the filtration system.
- Long hair should be tied back.
- No food or alcohol in the hot tub.
- No glassware. Drinks must only be taken around the hot tub in suitable plastic containers.
- Never add soaps, oils, bubble bath or chemicals to the water.
If the water becomes contaminated through misuse, the hot tub may need to be closed for up to 24 hours or longer while it is drained, cleaned and sanitised.
Looking After the Hot Tub
- Do not deliberately splash or remove water from the tub.
- If the water level falls below the jets, do not use the hot tub and tell a member of staff.
- Always replace the cover carefully after use so the water can reheat.
- Never sit, stand or place heavy items on the cover.
- Do not drag or bend the cover when removing or replacing it.
- Never exceed the stated maximum occupancy.
The hot tub may occasionally be unavailable for essential maintenance, water treatment or safety reasons.
SWIMMING POOL RULES
Safety
- Only use the pool during the published opening times.
- There is no lifeguard on duty.
- Children under 14 must be supervised by a responsible adult.
- Diving is strictly prohibited.
- No running, pushing or rough play around the pool.
- Do not swim after consuming alcohol.
- Do not use electrical equipment close to the water.
- Use pool steps and ladders carefully.
- Keep pool gates closed where fitted.
- Never swim underneath a pool cover or enter the water while a cover is partially closed.
Health & Hygiene
- Shower before entering the pool.
- Wear appropriate swimwear.
- Long hair should be tied back or a swimming cap worn.
- No food, glassware or crockery in the pool area.
- Do not swim if you have an infectious illness, sickness, open wound or other condition that could affect other bathers.
- Babies and toddlers must wear suitable swim nappies.
- If you have a medical condition such as heart disease, circulation problems, epilepsy or respiratory problems, seek appropriate medical advice before using the pool.
Safety Rules
- No diving – shallow water risk of serious injury.
- No electrical devices near the pool.
- Keep pool gates closed (if enclosed).
- Avoid swimming alone or at night without proper lighting.
- Use pool steps or ladders carefully.
SAUNA RULES
Safety
- Only use the sauna during the published opening times.
- Always switch the sauna OFF after use. Never leave it running unattended.
- If using a timer to pre-heat the sauna, do not set it for more than 60 minutes.
- Be alert for unusual smoke, smells or noises. If anything appears wrong, leave immediately and switch the sauna off.
- Children under 16 must be accompanied by a responsible adult.
- Individual sauna sessions should normally be limited to around 15–20 minutes.
- Do not use the sauna after consuming alcohol or recreational drugs.
- If you are pregnant or have heart, respiratory, circulation or other relevant medical conditions, seek medical advice before use.
Using the Sauna
- Shower before use and sit on a towel for hygiene.
- Do not wear shoes inside.
- No food or drinks.
- Do not use oils, lotions or creams.
- Never touch the heater or sauna stones.
- Do not leave clothing, towels or other items inside the sauna.
- Never hang clothes or towels inside to dry.
- Keep the sauna door closed while in use.
- Where the sauna is designed for water to be applied to the stones, use only a small amount with the supplied ladle. Never pour water onto electrical components.
DAMAGE, CLEANING, FACILITY CLOSURES
Guests are responsible for treating these facilities and their equipment with reasonable care.
Misuse which causes contamination, damage or additional cleaning may result in:
- the facility being temporarily or permanently closed during your stay;
- additional cleaning, draining or maintenance charges; and/or
- charges for damage caused through improper use.
Facilities may also occasionally need to be closed for routine maintenance, water treatment, repairs or safety reasons.
GUEST ACKNOWLEDGEMENT
By ticking the acceptance box on the Holiday Registration Form, you confirm that:
- you have read and understood these rules;
- you agree to follow them when using any swimming pool, hot tub or sauna provided with your accommodation;
- you will make the other members of your booking aware of these rules, including the supervision requirements for children; and
- you understand that these facilities involve inherent risks including slips, falls, burns, dehydration, water-related injury and reactions to water-treatment chemicals.
Use of these facilities remains at the guest’s own risk. Alpine Elements / iGOSKI Ltd is not responsible for injury, illness, damage or loss resulting from misuse of the facilities or failure to follow these rules.
Nothing in this acknowledgement is intended to exclude any responsibility or rights which cannot lawfully be excluded.